I have worked in IT since 2009, including 12 years in support and programme management at Skype and Microsoft, followed by roles in regulatory technology and manufacturing analytics. In recent years, I have combined information security work with building AI systems. I am working as part of a team pursuing ISO 27001 certification. I am also working towards ISO/IEC 42001 Lead Implementer certification.
AI for manufacturing analytics
The language-model solutions I built run daily at a manufacturing analytics company: customer support quality review, knowledge capture from support tickets, natural-language queries about a device fleet, and a website assistant that creates CRM contacts with conversation transcripts.
Laboratory monitoring, from sensor to application
I built a monitoring platform for an Estonian battery research company, replacing manual measurement records. It covers automatic data collection, alerts, controlled access and tested recovery from backup. The platform is still in use and under my care. The client remains unnamed by agreement.
Governance in everyday use
For each AI solution, I document the model choice, where data is processed, what is logged and what each run costs. I define where human approval is needed and how output quality is assessed. I also apply ISO/IEC 42001 principles to my own systems.
I see AI risk as a developer, a daily user and the person responsible for the rules. That experience helps me turn requirements into working solutions.